The modern business services sector (BSS) in Łódź—one of the first BSS hubs in Poland—has evolved into a mature ecosystem after over 20 years of steady growth. Łódź is now home to 134 business service centers employing 28,510 professionals, having transitioned from a center of basic outsourcing operations to a hub of advanced, knowledge-intensive business services.
While Łódź once focused on transactional back-office tasks such as accounting and administrative support, today’s service centers deliver increasingly complex processes. These include advanced data analytics, project management, AI implementation, cybersecurity, software development, intelligent process automation (IPA), and research & development (R&D).
According to the latest ABSL report, over 58% of processes handled by business service centers in Poland are now knowledge-based, requiring specialist expertise and longer onboarding. Routine, repetitive tasks are steadily declining, and Łódź reflects this shift—evolving from a support function to a strategic partner for global Corporation.
BSS companies in Łódź are actively investing in new technologies and skills, embracing AI, automation, cloud computing, and cybersecurity. More than 74% of BSS centers in Poland have already implemented intelligent process automation, and AI solutions are increasingly used not only for optimization but also in co-creating new products and services. Companies are also establishing global competence centers, centers of excellence (CoE), and R&D departments in Łódź, responsible for implementing innovation on an international scale.
Today, Łódź is recognized as one of Poland’s leading BSS locations, attracting investors with its well-developed infrastructure, talent availability, and openness to modern technologies and work models. The sector is continuously transforming to meet global trends and market challenges. Its core strength lies in adaptability and its ability to generate value-added services for international organizations.
Market monitoring and sector development are supported by key industry organizations collaborating with Invest in Łódź, including ABSL, ProProgressio and Aspire.
As a result of this cooperation, postgraduate AML studies were created at the University of Łódź in partnership with industry experts. Other initiatives include ABSL Chapter meetings—platforms for experience-sharing—as well as nationwide conferences such as the BSS Tour, dedicated to this sector.
